Singularity Sky ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our websites and services.
1. Information We Collect
Information You Provide
- Account information: Name, email address, and password when you create an account.
- Payment information: Billing details processed securely through our payment provider, Stripe. We do not store your full credit card number on our servers.
- Communications: Information you provide when you contact us via email or other channels.
- Business information: Details you provide in connection with custom development engagements.
Information Collected Automatically
- Usage data: Pages visited, features used, time spent, and other interaction data.
- Device information: Browser type, operating system, device type, and screen resolution.
- Log data: IP address, access times, and referring URLs.
- Cookies: We use essential cookies to maintain sessions and preferences. We do not use third-party advertising cookies.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services.
- Process transactions and send related information (confirmations, invoices).
- Respond to your inquiries and provide customer support.
- Send important service-related notices (security alerts, policy changes).
- Monitor and analyze usage trends to improve user experience.
- Detect, prevent, and address technical issues and security threats.
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service providers: With trusted third-party providers who assist us in operating our services (e.g., payment processing, hosting), bound by confidentiality obligations.
- Legal requirements: When required by law, regulation, or legal process.
- Protection of rights: To protect the rights, property, or safety of Singularity Sky, our users, or the public.
- Business transfers: In connection with a merger, acquisition, or sale of assets, with notice provided to affected users.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, regular security assessments, and access controls.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. When your information is no longer needed, we will securely delete or anonymize it.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to legal obligations.
- Portability: Request a copy of your data in a structured, machine-readable format.
- Objection: Object to certain processing of your personal information.
To exercise any of these rights, contact us at customer.support@singularitysky.com.
7. California Privacy Rights (CCPA)
If you are a California resident, you have the right to request disclosure of the categories and specific pieces of personal information we have collected about you. You also have the right to request deletion of your personal information and to opt out of the sale of your information. We do not sell personal information.
8. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 16, we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Effective Date" at the top of this page. We encourage you to review this policy periodically.
10. Contact
If you have questions or concerns about this Privacy Policy or our data practices:
Email: customer.support@singularitysky.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM PT